Terms of Service

These Terms of Service govern access to and use of Wexa, websites, software, APIs, connectors, documentation, support, pilots, and related services provided by Wexa, Inc.

By accessing or using the services, creating an account, signing an order form, or using Wexa on behalf of an organization, you agree to these Terms. If you use the services for an organization, you represent that you have authority to bind that organization.

Users must be at least 18 years old or the age of majority in their jurisdiction. Customers are responsible for authorized users, account accuracy, credentials, permissions, and activity under their accounts.

Customers must promptly notify Wexa of suspected unauthorized access, credential compromise, or security incidents involving the services.

Wexa provides enterprise AI infrastructure for context graph, connectors, orchestration, model routing, governed actions, simulation, approvals, audit evidence, deployment control, analytics, and related functionality.

Services may be provided through cloud, private cloud, VPC, on-prem, air-gapped, hosted model, bring-your-own model, or local model configurations depending on customer agreement and technical feasibility.

Wexa may modify, improve, suspend, or discontinue features, provided that material paid-service changes will be handled according to the applicable order form or written agreement.

Customers retain ownership of data, content, prompts, outputs, documents, records, configurations, graph data, policies, evidence, and other materials submitted to or processed by Wexa.

Customers grant Wexa a limited license to host, process, transmit, display, and use customer data only as needed to provide, secure, support, and improve the contracted services.

Wexa does not sell customer data. Wexa does not use customer content, connected enterprise data, prompts, workflow outputs, or audit evidence to train third-party foundation models.

Customers are responsible for having rights, notices, permissions, and legal bases needed to connect systems, process data, use models, and authorize actions through Wexa.

AI systems may produce inaccurate, incomplete, or unexpected outputs. Customers are responsible for reviewing outputs and configuring appropriate policies, approvals, and action boundaries.

Wexa is designed to route high-risk actions through policy checks, simulation, approval gates, and audit logging, but customers control configuration, scopes, thresholds, and deployment posture.

Customers must not authorize Wexa to perform actions that violate law, third-party rights, internal policy, or contractual obligations.

Users may not use the services for unlawful, harmful, abusive, fraudulent, infringing, deceptive, harassing, or security-compromising activity.

Users may not attempt unauthorized access, interfere with service integrity, bypass rate limits or security controls, upload malware, scrape without permission, reverse engineer restricted portions, or use the services to build a competing product in violation of an agreement.

Users may not submit sensitive personal information, regulated data, or confidential third-party data unless they have authority and the relevant workspace is configured for that data class.

Wexa may connect to third-party systems, cloud providers, model providers, identity providers, and customer infrastructure. Customer use of those services remains subject to third-party terms and customer agreements.

Wexa is not responsible for third-party service availability, content, model behavior, rate limits, pricing, or security except as expressly stated in a written agreement.

Fees, usage limits, pilots, credits, renewal terms, payment timing, taxes, and cancellation terms are specified in the applicable order form, plan page, statement of work, or written agreement.

Unless required by law or stated in a signed agreement, fees are non-refundable and payment obligations are non-cancellable for the committed term.

Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for purposes allowed under these Terms or the applicable agreement.

Wexa maintains administrative, technical, and organizational safeguards designed to protect the services and customer data. Security controls may vary by deployment model and customer configuration.

Wexa and its licensors own the services, software, documentation, platform designs, models, workflows, interfaces, technology, and all related intellectual property except customer data.

Feedback may be used by Wexa without restriction or obligation. Customer data remains customer property.

Customers may stop using the services or terminate according to the applicable agreement. Wexa may suspend access if use creates security risk, violates these Terms, breaches payment obligations, or may harm Wexa, customers, users, or third parties.

Upon termination, customer access ends. Certain provisions survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions.

The services are provided as is and as available except as expressly stated in a written agreement. Wexa disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, and absolute security.

AI outputs and automated actions require customer review, configuration, and governance. Wexa does not guarantee that outputs are correct or that all risks will be detected.

To the maximum extent permitted by law, Wexa will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption.

Wexa's aggregate liability for claims relating to the services is limited to amounts paid to Wexa for the services giving rise to the claim during the twelve months before the event, or one hundred dollars if no paid services apply, unless a separate signed agreement states otherwise.

Customer will defend, indemnify, and hold Wexa harmless from claims arising from customer data, customer systems, unauthorized use, violation of law, breach of these Terms, misuse of third-party services, or actions authorized through customer configuration.

These Terms are governed by Delaware law, without regard to conflict-of-law principles. Disputes must first be addressed through good-faith negotiation. If unresolved, disputes will be resolved through binding arbitration in Delaware unless a written agreement states otherwise.

Wexa may update these Terms. Material changes will be posted on the website or communicated through the services. Continued use after changes become effective means acceptance of updated Terms.

Wexa, Inc.

Headquarters: San Francisco, California 94114, US

Legal: hello@wexa.ai

Support: support@wexa.ai