Privacy Policy

In this policy, we outline the information regarding: the type of data we collect and the reasons behind it; the procedures for handling your data; and your rights concerning your data. It is essential to emphasize that we never engage in the sale of your data.

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The policy is organized into distinct sections for ease of reference.

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This policy is applicable to all products developed and maintained by Wexa.ai. The scope of this policy extends to our management of information concerning site visitors, potential customers, and current customers and authorized users engaged in the procurement of our services and the management of their relationship with Wexa.ai. Throughout this policy, we collectively refer to individuals falling into these categories as "you."

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It's important to note that this policy does not encompass information about a customer's end users received from a customer or processed on their behalf by Wexa.ai in connection with our services. This includes the content of messages from customer end users ("End User Communications"). The processing of End User Communications is carried out under the instructions of the respective customer, who serves as the "data controller" or "business" (or holds a similar role as defined in applicable privacy laws). This arrangement is detailed in the services agreement between the customer and Wexa.ai, and the obligations of Wexa.ai as a "data processor" or "service provider" are outlined in said agreement and relevant data protection addendum, distinct from the terms of this policy.

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If you are a customer's end user and have inquiries about how your information is collected and processed through our services, kindly reach out to the organization that provided your information to us for further clarification.

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Our Data Collection Essentials: What and Why

Our guiding philosophy is to acquire only the necessary information. Here's how this is put into action :

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Profile & Access Essentials

When you register for a Wexa.ai, we request identification details like your name, email address, and, if applicable, your company name. This information is used to personalize your account, enabling us to share product updates and vital information with you. Occasionally, we might send optional surveys to gather insights on how you utilize our products and to enhance our services. If you provide consent, we will include you in our newsletter and other updates. Additionally, you have the choice to upload a profile picture for display within our products.

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Rest assured, we prioritize your privacy. Wexa.ai will never trade your personal information with external parties. Furthermore, we won't use your name or company details in marketing communications without your explicit consent.

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Payment Details 

When you subscribe to Wexa.ai, you will need to furnish your payment details and billing address. We retain a record of the payment transaction, including the last four digits of the credit card number, to maintain account history, facilitate invoicing, and provide billing support. Your billing address is stored to facilitate service charges, compute applicable sales tax, issue invoices, and identify potential fraudulent credit card transactions. On occasion, we may utilize aggregated billing information to inform our marketing strategies.

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Interactions with Our Product 

The content you upload, receive, or maintain in Wexa.ai accounts is stored on servers. This enables you to fully utilize our products. We retain this content for the duration of your active account. In the event of account deletion, we will promptly remove the content within 60 days.

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Interactions on our Website 

We gather data about your browsing behavior to perform analytics and statistical assessments, including activities like conversion rate testing and exploring new product designs. This information encompasses details such as your browser and operating system versions, IP address, the web pages you visited, their loading times, and the source website that directed you to us. If you're logged into an account, these web analytics details are linked to your IP address and user account until the account becomes inactive. Additional information about the web analytics tools we utilize is provided in the Advertisements and Cookies section.

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Advertisements & Cookie Usage

Wexa.ai occasionally displays advertisements on various third-party platforms. Users who click on our ads will be directed to the Wexa.ai site. Where permitted by law, we may load a script from an ad company onto their browsers, setting a third-party cookie. This allows us to share information with the ad network, evaluating the effectiveness of our ads—for instance, determining which ad was clicked, the triggering keyword, and whether specific actions, like clicking a button or submitting a form, were taken.

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We also employ persistent first-party cookies and some third-party cookies to store preferences, simplify the usage of our applications, and support certain analytics.

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A cookie is a text fragment stored by your browser, aiding in the recall of login information and site preferences. It may also gather details like your browser type, operating system, visited web pages, duration of visit, viewed content, and other click-stream data. You have the option to adjust cookie retention settings and accept or block individual cookies in your browser settings. However, please note that disabling cookies may render our apps non-functional, and other aspects of our service may not operate correctly.

Voluntary Communication

When you contact Wexa.ai via email for inquiries or assistance, we retain that communication, including your email address. This allows us to maintain a record of past interactions for future reference if you contact us again.

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Additionally, any information you willingly provide, such as written survey responses, is stored. In the case of a customer interview, we may seek your approval to record the conversation for future use or reference. Rest assured, we will only proceed with recording if you expressly consent.

Our Approach to Mobile App Permissions 

We provide optional desktop and mobile applications for certain products. Due to the design of the platforms, our apps typically need your consent to access features like contacts, calendar, camera, and other privacy-sensitive aspects of your device. Granting consent is always optional, and our apps will operate without it, although some features may be restricted. There are a few exceptions, such as:

Our iOS apps will request permission to use push notifications upon initial sign-in.

Android apps do not necessitate permission for sending push notifications.

Content Deletion in Your Product Accounts

 In many of our applications, you have the option to move content to the trash. Any content you trash in your active product accounts will be retained in an accessible trash can for approximately 25 days (duration may slightly vary by product). Following this period, the trashed content becomes inaccessible via the application, and retrieval becomes impossible. The trashed content may persist on our active servers for an additional 30 days, with potential copies held in backups of our application databases for up to another 30 days. Overall, any content trashed in your product accounts should be completely removed from all our systems and logs within 90 days.

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If you opt to cancel your account, your content will promptly become inaccessible and is expected to be completely purged from our systems within 60 days. This holds true for both instances where an account owner initiates cancellation and for auto-canceled accounts. For further details, please consult our Cancellation Policy

Retention of Data 

 We retain your information for the duration required for the purposes for which it is processed. The duration of retention is influenced by the reasons for collecting and utilizing the information and your preferences. Subsequently, we may delete and/or aggregate the data. Additionally, we may retain and utilize this information as necessary to fulfill our legal obligations, settle disputes, and enforce our agreements. Specific retention periods for certain types of information are outlined in this policy.

Updates and Inquiries 

We reserve the right to modify this policy as necessary to align with applicable regulations and incorporate any new procedures. In the event of substantial changes, we will update the date at the top of this page.

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For any questions, comments, or concerns regarding this privacy policy, your data, or your rights pertaining to your information, please reach out to us at support@wexa.ai

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When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout