Support Commitment

In the dynamic landscape of internet software and services, the risk of services disappearing due to acquisition, financial challenges, or other unforeseen circumstances is a prevalent concern. Placing trust and data in services that may vanish without assurance of data safety, preservation, or portability has become a precarious venture. At Wexa, we aim to provide a more secure and lasting solution for our customers.

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Our commitment extends to supporting our products indefinitely, or at least until the last customer decides to turn off the lights. Here's what this commitment entails:

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- Upon becoming a customer of any of our products, you can rely on wexa.ai to persist. If one of our products transitions into a legacy phase, you can continue using it indefinitely, provided you adhere to our Terms & Conditions and keep your subscription active. We diligently work to sustain existing features unless technical constraints beyond our control arise, such as changes to third-party integrations or browser upgrades rendering a feature incompatible.

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- Irrespective of product status, all our offerings undergo the same meticulous care concerning Security and Privacy. While new features may not be added to legacy products, we commit to applying the latest security updates, maintaining the infrastructure for safety, speed, and security, and sustaining customer support at support@wexa.ai.

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- In the event of the company or one of our products being acquired by another entity or spun-off into a separate company, we pledge to exert every effort to ensure the continued existence of the product and uphold this enduring commitment.